Achieving excellence in the fire service , None by Janing, Judy, None, Sachs, Gordon M instant download

Achieving excellence in the fire service , None by Janing, Judy, None, Sachs, Gordon M instant download

xiii, 110 pages : 26 cm, Includes bibliographical references and index, Introduction (system evaluation, quality management) -- Overview of quality management (Malcolm Baldrige Award, management transformation checklist)- -- The chief fire officer's role in quality management (customers, mission, values, goals, empowering workforce, leadership accountability, community involvement, leadership checklist) -- Strategic quality planning (team approach, steps in planning process, objectives and performance indicators, analysis, strategic financial plan, requirements for effective planning, action plans, strategic planning checklist) -- Human resource development and management (human resource evaluation and planning, workforce work systems, workforce education, training, development, health, safety, satisfaction, human resources checklist) -- Data versus information (selecting relevant data, data types, sources, management, quality, organizational uses, data checklist) -- Basic methods of data analysis (multivoting, histograms, flow charts, percent distribution, trend analysis, national reports) -- Process management and system results (designing and introducing new services, future trends, service delivery, supplier performance, state fire marshall's office, system results, customer satisfaction, process management checklist) -- Appendix A: Self -- assessment of progress -- Appendix B. NFIRS incident data elements -- Appendix C. Accreditation programs related to the fire service