78 important questions every leader should ask and answer by Clarke-Epstein, Chris instant download

78 important questions every leader should ask and answer by Clarke-Epstein, Chris instant download

1 online resource (xx, 220 pages), Annotation, Includes bibliographical references (pages 212-214) and index, How to Use This Book -- A Warning -- Introduction: Answers, You Want Answers -- The Power and Problem of Why? -- Questions Leaders Need to Ask Themselves -- What does leadership mean? -- How do you feel about being a leader? -- What do you want to be remembered for? -- Are you happy? -- What are you afraid of? -- Are you sure you want to ask questions? -- Questions Leaders Need to Ask Customers -- Why do you do business with us? -- Why do you do business with our competition? -- How and when have we made it hard for you to do business with us? -- What will you need from us in the future? -- If you were me, what's one thing you'd change about my organization? -- How can we effectively tell you that we're grateful for your business? -- Questions Leaders Need to Ask Employees About the Business -- How do we make money? -- How does your work contribute to our success? -- How could we save money? -- How could you make your job more effective? -- What's the most important thing you know about our customers? -- What's something we could offer to our customers? -- Who do you see as our competition, and what do you know about them?, Deeper Questions Leaders Need to Ask Employees -- What gets in the way of your doing your job? -- What does our leadership team do that gets in the way of your doing your job? -- What's a recent management decision you didn't understand? -- How could we communicate management decisions more effectively? -- If you could change one thing about our organization's collective behavior, what would it be? -- What's a potential benefit we could offer that would be helpful to you? -- What is it like to work on a team in our organization? -- How do you feel at the start of your workweek? -- How do you feel at the end of your workweek? -- What volunteer work do you do? -- What makes you proud of working as a part of our organization? -- What's…