500 letters for difficult situations : easy-to-use templates for challenging communications by Sandler, Corey, 1950-, Keefe, Janice instant download

500 letters for difficult situations : easy-to-use templates for challenging communications by Sandler, Corey, 1950-, Keefe, Janice instant download

x, 245 pages ; 24 cm, Overview: Giving difficult news clearly and sensitively is no easy task. However, there are ways to say the right thing at the right time. 500 Letters for Difficult Situations offers helpful templates for when you need to say something tactfully and gracefully. Inside, you'll find letters to guide you through the most challenging communications, including how to: Express sympathy for the bereaved; Explain why a relationship isn't working; Offer condolences for those who are going through a divorce; Give a notice of termination from employment; Reprimand an employee for poor performance. 500 Letters for Difficult Situations ensures that you know what to say and how to say it, Includes index, Introduction -- Part 1: Person To Person -- Sympathy and condolences -- Health issues -- Final arrangements -- Part 2: Family Affairs -- Family matters -- Money and possessions -- Part 3: Friends And Neighbors -- Neighborhood issues -- Helping friends -- About the children -- Social engagements -- Part 4: Personal Business -- Money contracts, and credit cards -- Disputes and complaints -- About the service we received -- About the product -- Dealing with a store -- Traveling about -- Landlords and real estate -- Part 5: Community Organizations -- Membership matters and events -- Fundraising, donations, and volunteers -- School days -- Church business -- Part 6: Politics And Government -- Political intrigue -- Government affairs -- Part 7: Business -- Dear boss -- Employee to employee -- Money matters -- Customer service -- Hiring and references -- Employee affairs -- Workday matters -- Firings, layoffs, and cutbacks -- Index